Customer Reviews

Check out our customer reviews

Was kept up to date on the progress of my car, also the work carried out was outstanding. Nice people to deal with, sorry unsure of names. April 23

Excellent service and communication. April 23

Friendly staff, very helpful and accommodating. April 23

Everyone was very courteous, helpful and friendly. Communication was great and everyone strived to fit collection and delivery around my diary and work. April 23

Just a note to say thanks . Cara and the team did a great job all around .
Fantastic communications and a great experience .
5 Star. March 23

We were kept well informed. They had to wait for the door to come in(which was out of their control) but once this was obtained they carried out the repair very promptly. March 23

Friendly , helpful, knowledgeable staff. March 23

Customer service was excellent and I was kept informed of progress. I had a long wait for a courtesy car which was very inconvenient with only having one car in the family and the repairs took several weeks, however, I do appreciate that the parts shortage played a major part in this and it was beyond the control of Flints, so overall I was very pleased with the service. March 23

Cara and the man that picked up my car and dropped it off were amazing. Feb 23

The customer service was excellent, friendly, well informed of progress and options of delivery of vehicle, very helpful. We can't speak highly enough about this experience- thank you. Feb 23

First class repairs with first class customer service, I was informed every step of the way, and I can't praise them enough for a completely stress free experience. Feb 23

Aviva/RAC initially delayed the process as the car was just left in a compound for nearly a week before we had to chase up the repair but once the car was at GBF the service was excellent. Thank you. Feb 23

I was kept informed and reassured throughout the process, and everybody I dealt with was very pleasant and helpful. Feb 23

Good customer service. Kept informed throughout repair process. Understand that the repair took longer due to issues regarding shortage and sourcing parts abroad. Feb 23

We were kept informed throughout the process via email and telephone. The office staff were very helpful and addressed any issues we had. Collection and return of vehicle was arranged in advance and was delivered promptly. All staff were friendly and willing to help. Excellent service throughout. Many thanks to the GB Flint team. Would definitely recommend to anyone. Jan 23

overall everything went well no problems at all. Jan 23

Very impressed with the service. Jan 23

Excellent customer service, kept me well informed. Jan 23

What an amazing company. We had only had our VW campervan 8 weeks when someone backed into the side of it. We were messed about with the other persons insurance company. We were in despair when VW assist directed us to Flints. They dealt with everything and liaised with our own insurers and van converter who had to remove and refit conversion. The repair is outstanding, communication was brilliant, staff very friendly. It was an hour and a half drive for us but we needed a repairer that was close to our van converters. To be honest if I ever have to have an accident repair ever again I would travel the distance just to get this level of service again. Dec 22

Despite being a little further afield, I am glad that I chose GB Flints; they instilled confidence, were responsive and overall delivered a positive customer experience. Dec 22

The whole experience was very positive. The staff at G B Flints were extremely helpful, keeping me informed at every stage of the repair. The insurer put my mind at rest from the beginning at what was an upsetting time. So a big thank you to all including yourselves. Dec 22

Excellent customer service.. Dec 22

Great communication and work carried out was of high standard. Dec 22