I wanted to thank you for dealing with my Renault traffic a month or so ago. The repair was excellent but it was more the quality of your service I wanted to mention. I initially looked around garages more local to me but was put off by the attitude of the people who were the first point of contact who all gave the impression that they were so busy they didn't really need or want my business.
When I contacted GB Flint this couldn't have been more of a contrast. The person I spoke to on the phone was welcoming, understanding and gave me all the information I needed... absolutely perfect for a first point of contact. Throughout the repair I had to make a number of contacts and the tone was the same each time. Without sounding inappropriate, she was just lovely and I apologise sincerely for not remembering her name (blame my old age). I also wanted to thank you for going out of your way to help me collect my vehicle once the repair was complete. We were left in a tricky situation due to the keenness of the hire company to end the insurance of their hire vehicle as soon as the repair was complete and struggled to collect ours from you. We were very grateful for you making time to extend your normal working day to allow me to get to you.. I'm not quite sure what we would have done otherwise. It was a, rush, but it did give me the opportunity to meet you and it was clear you value the same ethos of kindness and customer care as my first point of contact.
I hope that on future no other drivers decide to try and park inside the back of my van and I won't be needing repair services again. However, if I do, I would certainly look to use your company, and will be recommending you to anyone who asks.
Thanks again for your kind support. July 23
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The company was excellent in every respect and I would look to use them again in the future. The repair time was a lot longer than I hoped, but this was I believe, due to the availability of parts from the manufacturer and out of the control of GB Flint. July 23
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Absolutely first class even did a few extra repairs, and a thorough cleaning. Highly recommended. July 23
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I cannot fault them, lovely and friendly people to deal with, i would definitely recommend them, especially Cara who kept me updated via txt message, thank you to them all, really pleased with the work done and to have my car back in just under 2 weeks, thank you. June 23
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If Carlsberg made car repair company's, then GB flint would be the company of choice Great communication, absolutely perfect repair and no issues. June 23
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All interactions with flint's staff were really good,all helpful and make time for clear explanations. Work to the car means it now looks as good as new. June 23
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To say this is the best repair centre in the Midlands doesn't go far enough. Staff are amazing, the site and service is impeccable and the standard of the repair is second to none. All genuine parts only ever fitted, no compromise on standards. My car came back better than it was pre accident. This is the only repair centre for me. June 23
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Kept me well informed , even on any delays , work done is excellent and the staff have a good customer attitude . Thank you. May 23
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All the team at GB Flint have been exceptional. Really friendly, knowledgeable, polite and helpful. My experience could not have been better and I would 100% recommend them to anyone. May 23
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The service from GB Flints was truly exceptional. They were friendly and very efficient.I was kept fully informed throughout. I would wholeheartedly recommend them. May 23
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All staff were exceptionally professional and friendly, from the first correspondence to the final collection. May 23
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Cara on the help desk was absolutely fantastic, she should get a pay rise. May 23
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Was kept up to date on the progress of my car, also the work carried out was outstanding. Nice people to deal with, sorry unsure of names. April 23
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Excellent service and communication. April 23
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Friendly staff, very helpful and accommodating. April 23
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Everyone was very courteous, helpful and friendly. Communication was great and everyone strived to fit collection and delivery around my diary and work. April 23
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Just a note to say thanks . Cara and the team did a great job all around .
Fantastic communications and a great experience .
5 Star. March 23
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We were kept well informed. They had to wait for the door to come in(which was out of their control) but once this was obtained they carried out the repair very promptly. March 23
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Friendly , helpful, knowledgeable staff. March 23
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Customer service was excellent and I was kept informed of progress. I had a long wait for a courtesy car which was very inconvenient with only having one car in the family and the repairs took several weeks, however, I do appreciate that the parts shortage played a major part in this and it was beyond the control of Flints, so overall I was very pleased with the service. March 23
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Cara and the man that picked up my car and dropped it off were amazing. Feb 23
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The customer service was excellent, friendly, well informed of progress and options of delivery of vehicle, very helpful. We can't speak highly enough about this experience- thank you. Feb 23
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First class repairs with first class customer service, I was informed every step of the way, and I can't praise them enough for a completely stress free experience. Feb 23
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Aviva/RAC initially delayed the process as the car was just left in a compound for nearly a week before we had to chase up the repair but once the car was at GBF the service was excellent. Thank you. Feb 23
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I was kept informed and reassured throughout the process, and everybody I dealt with was very pleasant and helpful. Feb 23
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Good customer service. Kept informed throughout repair process. Understand that the repair took longer due to issues regarding shortage and sourcing parts abroad. Feb 23
